Track Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a carrier link. You can use this information to monitor your package's journey from our warehouse to your doorstep.
How to Track
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Locate the shipping confirmation email sent to the address you provided at checkout.
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Copy the tracking number included in that email.
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Click the carrier link provided in the email, or visit the carrier's official website and paste your tracking number into their tracking tool.
If you cannot find your shipping confirmation email, please check your spam or junk folder. Alternatively, you can log into your Rosatile account and view your order history for tracking details.
Tracking Statuses Explained
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Order Confirmed – Your order has been received and is being prepared.
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Processing – Your items are being picked, packed, and quality-checked.
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Shipped – Your package has left our warehouse and is with the carrier.
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In Transit – Your package is on its way to the destination country or region.
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Out for Delivery – Your package is with the local delivery partner and will arrive shortly.
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Delivered – Your package has been delivered to the address you provided.
Delivery Timeframes
Standard delivery typically takes 7–14 business days depending on your location. Express shipping options, where available, usually take 3–5 business days. Please note that customs clearance and local postal processing may add extra time for international orders.
What to Do If Your Tracking Shows No Update
It is normal for tracking information to remain unchanged for 2–4 days after shipment, especially during peak seasons or when the package is in transit between countries. If your tracking has not updated for more than 7 business days, please contact us at rosatile@outlook.com with your order number, and we will investigate with the carrier on your behalf.
What to Do If Your Package Is Marked Delivered But You Have Not Received It
First, check with family members, neighbors, or your building's reception desk. Also verify that the shipping address on your order confirmation is correct. If you still cannot locate the package, please email us within 3 days of the delivery date, and we will open a trace request with the carrier.
Incorrect or Incomplete Address
If you notice that you provided an incorrect shipping address, contact us immediately at rosatile@outlook.com. We will do our best to update the address before the package is dispatched. Once an order has been shipped, address changes are subject to the carrier's policy and may incur additional fees.
We are committed to keeping you informed throughout the delivery process. If you have any questions or concerns about your shipment, do not hesitate to reach out to us.