Shipping & Handling

Shipping & Handling

At Rosatile, we strive to deliver your orders promptly and securely. This page outlines our shipping methods, timeframes, costs, and related policies. Please review this information carefully before placing your order.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Processing includes order verification, quality checks, careful packaging, and handover to the shipping carrier. Orders placed on weekends or public holidays will begin processing on the next business day.

During peak seasons (such as holiday sales or promotional events), processing times may extend to 4–5 business days. We will notify you promptly if any significant delays occur.

Shipping Methods and Timeframes

We offer two shipping options for most destinations:

Please note that these timeframes are estimates and begin after your order has been processed and dispatched. Actual delivery times may vary due to customs clearance, local postal services, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

• Destination country or region

• Shipping method selected

• Total weight and dimensions of the package

• Current carrier rates

We offer free standard shipping on orders over a certain threshold, which will be clearly displayed on our website and at checkout. Express shipping fees, where applicable, are non-refundable unless the delay is caused by our error.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking page. You can also track your order by visiting our Track Your Order page.

Please allow 24–48 hours after receiving your tracking number for the tracking information to become active. In some cases, tracking updates may take 2–4 days to appear, especially for international shipments.

Shipping Destinations

We ship to most countries and regions worldwide. However, we do not currently ship to the following restricted destinations:

• Certain sanctioned countries or regions subject to trade restrictions

• PO Box addresses and APO/FPO military addresses (for certain carriers)

• Remote or inaccessible areas where carriers do not provide service

If you are unsure whether we ship to your location, please proceed to checkout or contact us at rosatile@outlook.com before placing your order.

Customs, Duties, and Taxes

For international orders, your package may be subject to customs clearance procedures and import duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

Customs policies vary widely by country. We recommend contacting your local customs office for information on potential charges before placing your order. We are not responsible for delays caused by customs processing, nor for any duties, taxes, or brokerage fees incurred.

In the event that a package is refused at customs or abandoned by the recipient, we reserve the right to deduct return shipping and handling fees from any refund issued.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Please double-check all details, including apartment or suite numbers, postal codes, and recipient names.

If an order is returned to us due to an incorrect or incomplete address provided by you, we will contact you to arrange reshipment. Reshipping costs will be charged to you. If you cancel the order instead, we will refund the product price minus the original shipping cost and any return fees incurred.

If you notice an address error immediately after placing your order, please contact us at rosatile@outlook.com as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee changes once the order has been handed to the carrier.

Lost or Delayed Packages

We understand how frustrating delivery delays can be. If your tracking shows no updates for more than 7 business days beyond the estimated delivery window, please contact us at rosatile@outlook.com with your order number. We will open an investigation with the carrier on your behalf.

If a package is officially declared lost by the carrier, we will offer you the choice of a replacement shipment or a full refund. Please note that carriers may require up to 21 days to complete their investigation process.

Signature Requirement

For security purposes, we may require a signature upon delivery for orders exceeding a certain value. If you are not available to sign for your package, the carrier will leave a delivery notice and attempt redelivery or hold the package at a local depot for pickup. Please follow the instructions on the notice to arrange release or collection.

Split Shipments

If you order multiple items, they may be shipped in separate packages if certain items are temporarily out of stock or if they are stored in different warehouses. You will receive separate tracking numbers for each package. You will not be charged any additional shipping fees for split shipments.

Handling Instructions

All our textile products are carefully folded and packaged in protective poly bags or boxes to prevent damage during transit. We recommend removing your items from the packaging immediately upon receipt and allowing them to air out for a few hours before use, as new fabrics may have a slight odor from storage and transport.

Contact Us

If you have any questions about shipping or need assistance with a specific order, please contact us at rosatile@outlook.com. We are here to help ensure your order reaches you safely and on time.